1. Introduction

The following provisions are governed by these general conditions of sale: all orders placed by an individual, hereinafter referred to as “you” or the “customer”, with Entre-regard-et-silence, hereinafter referred to as “Entre -regard-et-silence.com“, “we” or “our”, a company headquartered at Clos Derrey 33, 1638 Morlon in Switzerland, key rings, calendars or other consumables (the “Products”).
Before using the Entre-regard-et-silence.com website (www.Entre-regard-et-silence.com) and the associated pages (the “Site”) and/or placing an order, we advise you to carefully read all the provisions of these general conditions of sale as well as the Privacy Policy of the site and any other provision that may appear on the site on the occasion of specific promotions or campaigns.
Each order placed with Entre-regard-et-silence.com is governed by these general conditions of sale. Unless otherwise stated in these general conditions of sale, they apply to the exclusion of all other conditions.
Our general conditions of sale are likely to be modified on the occasion of the publication of a new version on the site at a more recent date. We invite you to read our general conditions of sale regularly to be informed of these modifications. The terms and conditions of sale that apply are those in effect at the time you order products from us, unless a change to these is required by law or a governmental authority (in which case, it will apply to orders previously placed by you).
Any order made on the site can be delivered in Switzerland.

2. Orders

2.1. Registration

The prerequisite for placing an order is the transmission of personal information for your registration, for example your name and your e-mail address. This information must be accurate and up to date.
Please inform Entre-regard-et-silence.com of any changes made to your address or any other information by updating your personal data on the site and without delay, so that we have accurate data to process your requests and your orders.

2.2. Password and Privacy

Once you have registered on our Site, you will have a unique username and password for your account (the “Usernames”). We ask you to respect the confidentiality and security of your Identifiers, which is your sole responsibility. Any successful connection made with your credentials will be considered a personal act on your part, whether it was done by you or another person.
If you know or have reason to believe that your Identifiers have been stolen or misused, or for any other problem relating to security, we invite you to contact Entre-regard-et-silence.com immediately by calling our service. customer on +41 26 912 06 91.
If Entre-regard-et-silence.com knows or has reason to believe that your Identifiers are actually being used by another person, Entre-regard-et-silence.com will immediately suspend the use of this account (including the processing of any transaction made from this account).

2.3. Order process

You can place your orders:

To place an order for products on the site, simply click on the “add to basket” button and validate the order on the payment page.
Entre-regard-et-silence.com offers its products for sale on the site within the limits of available stocks.
After placing an order on the site, you will have access to the order confirmation page so that you can check it and control the total amount.
After accepting the general conditions of sale, you will be asked to indicate the data relating to the payment to finalize your order.

2.4. Order confirmation

As soon as you have placed and confirmed your order(s), Entre-regard-et-silence.com will confirm receipt of your order(s) by mentioning all the detailed information relating to the Products ordered.
After confirming receipt of your order(s), Entre-regard-et-silence.com will check the availability of the products concerned. A contract for the sale of products between you and Entre-regard-et-silence.com will only be concluded when Entre-regard-et-silence.com has confirmed that all or part of the products is or are still available. and will have sent you confirmation that the contract has been concluded.
The contract for the sale of products will relate only to the products whose shipment we have confirmed.
Within the limits imposed by law, Entre-regard-et-silence.com is authorized to refuse, delete or cancel an order for any reasonable reason and at any time. For example, we are likely to refuse an order if a Product is totally or partially unavailable after validation of the order. In this case, you will be informed of the delivery of a partial order or the cancellation of your order. If you have already paid for some or all of these products, we will refund you the full amount of the products concerned as well as all delivery costs invoiced as soon as possible. Entre-regard-et-silence.com is also likely to refuse an order in the event that a dispute exists concerning the payment of previous orders or in the event of abnormal orders and orders for which Entre-regard-et-silence.com suspects that they were not made in good faith.

2.5. Price

The prices mentioned for the products you order are those mentioned on the site on the date you placed your order, all taxes included.
Delivery costs will be billed at the rates indicated on the site on the date you placed your order and calculated according to the weight of your order. We will tell you the delivery charges applicable to your order at the payment stage and before confirming your order.
Entre-regard-et-silence.com reserves the right to modify the prices of its Products in the future. Price changes will not apply to Product orders confirmed by Entre-regard-et-silence.com.

2.6. Payment

Payment must be made using the method you selected at the checkout stage of your order. Payments can be made in cash, by TWINT, by bank transfer or any other means of payment offered by Entre-regard-et-silence.com. For any payment, it is imperative to mention the customer number and/or the invoice number.
No orders will be shipped without confirmation that payment has been authorized or processed. Entre-regard-et-silence.com reserves the right to refuse any new order until the balance due has not been fully paid. Invoices are sent after delivery of the Products and are payable upon receipt, with the exception of cases where it is a first order, for which Entre-regard-et-silence.com will require advance payment before proceeding to delivery of products.
In the event of payment by invoice, if payment is not made upon receipt, Entre-regard-et-silence.com will be obliged to give you formal notice. In this case, Entre-regard-et-silence.com reserves the right to charge you a reminder commission as well as late payment interest in addition to the invoice. The invoice amount as well as default interest and reminder costs can be transferred to an external company or a lawyer for collection. You will also be required to reimburse the collection costs of this company or this lawyer in addition to the amounts opened with Entre-regard-et-silence.com.

2.7. Right of return

All sales are final. We only accept returns due to products damaged or defective in transit. If we have approved a return, items must be returned with proof of purchase within 7 days of receipt. We assume no responsibility for loss or damage to returned goods during transit. Using a traceable system to return items to us is highly recommended. The refund will take place after receipt of the returned goods. Returns without any request approval will not be accepted. Please do not return your purchase without any request approval to us or the manufacturer.

3. Shipping & Delivery 

3.1 Delivery

All orders confirmed by Entre-regard-et-silence.com will be delivered to the delivery address specified when you placed your order.
Entre-regard-et-silence.com and/or companies authorized by Entre-regard-et-silence.com may contact you by SMS, telephone and/or e-mail and give you information concerning your order and its delivery. Entre-regard-et-silence.com makes every effort to make standard deliveries (subject to availability and after receipt of funds) within one (1) to three (3) working days from receipt of an order. .
In order to deliver orders on time, Entre-regard-et-silence.com strives to have sufficient stocks of products. It is nevertheless possible that the stocks of certain Products prove to be insufficient to allow delivery of all orders on time. In such cases, you agree that Entre-regard-et-silence.com is authorized to make partial deliveries or to postpone delivery without being considered in default. Orders for products available in limited quantities (eg limited editions, etc.) are accepted only if the stock level allows it.

3.2. Default of payment and transfer of risk

Entre-regard-et-silence.com remains the owner of the products until full payment of the price for said products.
All risk of loss or damage to the products passes to you when you receive the delivery (or any other person acting on your behalf).

3.3. Product verification

At the time of delivery, we ask you to check that the items delivered correspond to those mentioned on your order confirmation. The products must be intact, without damage, dry and not having been modified in any way.
In the event that you find any damage or missing items, you must report it, file a claim with the carrier and contact our customer service no later than two (2) days after delivery. In this case, and insofar as the complaint proves to be justified, Entre-regard-et-silence.com will provide you with identical replacement products.


4. Liability

The photographs and texts presented by way of illustration and description of the products on the site are non-contractual and given exclusively for information purposes. Entre-regard-et-silence.com cannot be held responsible for any errors or omissions in the illustrations or texts displayed on the Site.
You expressly acknowledge and agree that Entre-regard-et-silence.com is not liable for any direct, indirect, incidental, special, derivative, incidental or consequential damage of any kind (even if the threat of this damage was known or should have been be known by Entre-regard-et-silence.com), likely to arise from the products offered on the site, from the use or sale of these products.
We expressly decline all responsibility for any loss or damage that you may incur as a result of non-compliance with these general conditions of sale. We only supply products for personal and private use. You agree not to use these products for commercial, professional or resale purposes. We accept no responsibility for any loss of profit, loss or interruption of business or loss of business opportunity.
These general conditions of sale do not contain any provision excluding or limiting our liability in the event of fraud or gross negligence.

5. Force majeure

Entre-regard-et-silence.com will do everything necessary to fulfill its obligations. Nevertheless, Entre-regard-et-silence.com cannot be held responsible for delays or absence of deliveries caused by circumstances beyond its reasonable control (“case of force majeure”). Among these circumstances are without limitation strikes and social movements led by third parties, riots, revolts, wars, natural disasters or any other situation which makes the production, transport or delivery of the Products impossible or impracticable.
In the event of a delay resulting from a case of force majeure, the obligations of Entre-regard-et-silence.com will be suspended and the deadline for performance of our obligations will be extended for the duration of the event. Entre-regard-et-silence.com will honor its obligations as quickly as reasonably possible. Entre-regard-et-silence.com reserves the right to distribute any remaining Product among its customers in a fair and reasonable manner.

6. Copyright and intellectual property

The content of the Site and in particular, but not exclusively, the texts, brands, logos, graphics, photographs, videos, sounds, music, layouts, designs, know-how, technologies, products and processes, are the property of Entre- regard-et-silence.com or its affiliated companies or are used with the authorization of the owners and as such are protected by their copyrights, trademarks, patents and any other intellectual or industrial property rights recognized by them. according to the laws in force.
Except as provided in article 3 below, no element of the Site may be interpreted as granting a license or a right to use an element presented on the site.

7. Applicable law and competent courts

These General Conditions of Sale and your purchase of Entre-regard-et-silence.com products are governed and interpreted in accordance with Swiss substantive law, without consideration of the provisions of this country in terms of conflict of laws.
Any dispute or claim arising out of or associated with these terms and conditions of sale shall be subject to the exclusive jurisdiction of the courts of Fribourg, Switzerland.